CrossClips Shipping and Exchange Policy

Effective Date: April 27, 2026
Last Updated: April 27, 2026

This policy explains how CrossClips handles delivery, activation, and issue resolution for its digital software services.

1. No physical shipping

CrossClips is a digital software product.

• CrossClips does not ship physical goods.
• CrossClips does not use shipping carriers for subscription delivery.
• CrossClips does not charge physical shipping or handling fees for digital subscriptions.

2. How digital delivery works

After a successful subscription purchase and payment verification:

• your account may receive updated subscription access or entitlements;
• billing status may appear in your account settings; and
• paid features may become available according to your plan and platform.

Activation timing can vary depending on the billing provider, store verification, backend processing, and network availability.

3. Supported billing paths

Digital delivery may occur through:

• Apple App Store;
• Google Play;
• direct web-billing providers used by CrossClips, such as Razorpay; or
• other checkout methods identified when you purchase.

4. Delivery delays or activation problems

Delays may occur because of:

• store or payment-provider verification;
• temporary service outages or maintenance;
• incorrect account or purchase details; or
• entitlement-sync failures.

If paid access does not appear within a reasonable time, contact hello@crossclips.app with your account email and any relevant transaction reference.

5. Compatibility

You are responsible for confirming that your device and platform are compatible with CrossClips before purchasing. Some features may vary by operating system, app version, or billing path.

6. Exchange policy

Because CrossClips is a digital service:

• there are no physical items to exchange;
• access or activation issues are handled as support matters; and
• plan changes, upgrades, or downgrades are handled as subscription changes rather than product exchanges.

7. Refunds and billing corrections

This policy does not replace the refund rules for subscription charges. Please review the Cancellation and Refund policy for details.

8. Contact support

For delivery, activation, or billing-support questions:

• Email: hello@crossclips.app
• Contact page: Contact Us