Shipping and Exchange

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This Shipping and Exchange policy describes how CrossClips handles delivery and issue resolution for its digital software services.

Digital product notice (no physical shipping)

CrossClips is a digital software product/service.

• CrossClips does not ship physical goods.
• CrossClips does not use shipping carriers for subscription delivery.
• CrossClips does not charge physical shipping or handling fees for digital subscriptions.

How digital delivery works

After a successful subscription purchase and payment verification (typically via Razorpay):

• your account may receive updated subscription access/entitlements;
• billing status may appear in your account settings; and
• you may gain access to paid CrossClips features according to your plan.

Digital delivery may occur immediately or within a short period depending on payment confirmation and backend processing.

Delivery timing and delays

CrossClips aims to activate paid access promptly, but delays may occur due to:

• payment authorization or settlement checks;
• payment processor delays (Razorpay);
• temporary service outages or maintenance; or
• incorrect account email / purchase details.

If your access is not updated within a reasonable time after payment, contact hello@crossclips.app with your account email and Razorpay payment/subscription ID.

Compatibility and supported platforms

You are responsible for confirming that your device/platform is compatible with CrossClips before purchasing.

CrossClips may publish supported platforms and feature availability in product pages such as Features. Some features may vary by operating system or app version.

Exchange policy for digital services

Because CrossClips is a digital service:

• there are no physical items to exchange;
• activation or access corrections are handled as support issues; and
• plan changes (such as upgrades/downgrades) are treated as subscription changes, not product exchanges.

Wrong plan, activation, or entitlement issues

If you selected the wrong plan, were charged unexpectedly, or did not receive access correctly:

• contact CrossClips at hello@crossclips.app or via Contact Us;
• provide your account email and payment/subscription reference; and
• describe the issue in detail so it can be reviewed.

Depending on the issue, CrossClips may:

• correct activation/entitlement access;
• guide you through a plan change; or
• review refund eligibility under the Cancellation and Refund policy.

Refunds and billing corrections

This policy does not replace the refund rules for subscription charges. Please review the Cancellation and Refund page for details.

Contact support

For delivery, activation, or exchange-related questions:

• Email: hello@crossclips.app
• Contact page: Contact Us