CrossClips Cancellation and Refund Policy

Effective Date: April 27, 2026
Last Updated: April 27, 2026

This policy explains how cancellations and refunds are handled for paid CrossClips subscriptions and related billing issues.

1. Scope

This policy applies to subscriptions or paid access purchased through:

• Apple App Store;
• Google Play;
• direct web checkout providers used by CrossClips, such as Razorpay; or
• other billing paths expressly identified at checkout.

2. How to cancel

A. Apple App Store purchases

If your subscription was purchased through Apple:

• cancel through your Apple subscription settings; and
• use Apple's refund/request channels where Apple controls the billing relationship.

CrossClips support can help identify the relevant transaction, but CrossClips cannot override Apple's billing decisions for Apple-billed purchases.

B. Google Play purchases

If your subscription was purchased through Google Play:

• cancel through Google Play's subscription management flow; and
• use Google Play's refund and cancellation channels where Google controls the billing relationship.

CrossClips support can help identify the relevant transaction, but CrossClips cannot override Google's billing decisions for Google-billed purchases.

C. Direct web-billed purchases

If your subscription was purchased through a CrossClips web checkout:

• cancel using the applicable account or billing flow, if available; or
• contact hello@crossclips.app or Contact Us.

For faster support, include the account email associated with the subscription and any billing reference, such as a Razorpay payment or subscription ID.

3. What happens after cancellation

When cancellation is successfully processed:

• future renewals stop; and
• access usually continues until the end of the current paid billing period, unless applicable law or the billing provider says otherwise.

Deleting your CrossClips account does not itself cancel an Apple App Store, Google Play, or other external recurring charge.

4. Refund rules

A. Store-billed purchases

For Apple App Store and Google Play purchases, refund decisions generally follow the applicable store's own policies and procedures because the store is the billing merchant of record.

B. Direct web-billed purchases

For direct web-billed purchases, subscription charges are generally non-refundable once a billing cycle has started, except:

• where required by applicable law; or
• where CrossClips approves a refund under the case-by-case categories below.

5. Case-by-case review for direct web billing

CrossClips may consider a refund for direct web-billed purchases when reasonable evidence shows:

• a duplicate charge or duplicate subscription was created in error;
• the charged amount materially differed from the amount presented at checkout, excluding disclosed taxes, exchange-rate movements, or bank fees;
• a technical failure on CrossClips' side prevented access to the paid feature and could not be resolved within a reasonable support period; or
• a cancellation was made correctly but a renewal still occurred because of a confirmed billing-system issue.

6. Cases usually not eligible for direct web refunds

Except where required by law, refunds are usually not granted for:

• change of mind;
• partial use of a billing period after activation;
• failure to cancel before renewal;
• device, network, or local-configuration issues outside CrossClips' control; or
• promo, giveaway, coupon, or no-charge access.

7. How to request billing help

For any billing issue, contact:

• Email: hello@crossclips.app
• Contact page: Contact Us

Please include, where available:

• your contact email;
• the account email used with CrossClips;
• the purchase platform;
• transaction, subscription, or payment reference;
• charge date and amount; and
• a short description of the issue.

8. Processing times

CrossClips aims to acknowledge support requests within a reasonable business timeframe.

If a direct web-billed refund is approved, the refund is usually returned to the original payment method and may still take additional time depending on the payment provider, bank, or card network.

9. Chargebacks

Before initiating a chargeback for a direct web-billed purchase, please contact CrossClips first so the issue can be reviewed. Fraudulent or abusive chargebacks may result in suspension or termination of related access, subject to applicable law.

10. Changes to this policy

CrossClips may update this policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.