Cancellation and Refund

<!-- DRAFT ONLY. Review with legal counsel before publishing. TODO: Confirm legal refund obligations and exact review timelines for your jurisdiction. -->

This Cancellation and Refund policy explains how cancellations and refunds are handled for CrossClips paid digital subscriptions and related billing issues.

Scope of this policy

This policy applies to paid CrossClips subscriptions and digital service access processed through Razorpay.

• CrossClips is a digital software product.
• This policy does not create rights that override mandatory consumer protection laws.
• Where applicable law requires refunds or other remedies, CrossClips will follow those requirements.

How to cancel a subscription

You can request cancellation using either of these methods:

• the in-app subscription/billing settings flow (when available); or
• email support at hello@crossclips.app.

For faster support by email, include the account email associated with your subscription and any relevant Razorpay payment/subscription ID.

What happens after cancellation

When a cancellation is successfully processed:

• future automatic renewals are stopped; and
• your paid access usually remains active until the end of the current paid billing cycle.

Unless required by law or explicitly stated in an offer, CrossClips does not generally provide prorated refunds for unused time after cancellation.

Refund policy (general rule)

CrossClips generally treats subscription charges as non-refundable once a billing cycle begins, except:

• where required by applicable law; or
• where CrossClips approves a refund on a case-by-case basis under the exceptions below.

Case-by-case refund exceptions

CrossClips may consider a refund request when reasonable evidence shows one of the following:

Duplicate or accidental duplicate charge

You were charged more than once for the same billing event or duplicate subscriptions were created in error.

Incorrect billing amount

You were charged an amount materially different from the amount shown/authorized at checkout, excluding taxes, exchange rate effects, or bank fees clearly disclosed by payment networks.

Verified technical failure

A technical issue on CrossClips' side prevented access to a paid feature and CrossClips could not resolve the issue within a reasonable time after support review.

Unauthorized renewal after verified cancellation issue

You cancelled in time, but a renewal still occurred due to a confirmed billing/system issue.

Mandatory legal refund rights

If applicable law grants you a refund right, CrossClips will honor that legal requirement.

Cases usually not eligible for refunds

Except where required by law, refunds are typically not provided for:

• change of mind;
• partial use of a billing period after successful activation;
• failure to cancel before the renewal charge date;
• unsupported device/platform issues not listed as supported by CrossClips;
• promotional, giveaway, or free-access grants with no paid charge; or
• issues caused by third-party internet, device, or local system configuration outside CrossClips' control.

How to request a refund

Email hello@crossclips.app or use the Contact Us page and choose the billing/refund category.

Please include as much of the following as possible:

• your name and contact email;
• the account email used in CrossClips;
• Razorpay payment ID or subscription ID (if available);
• charge date and amount;
• description of the issue; and
• screenshots or supporting details (you may send by email if needed).

Review and processing timelines

CrossClips aims to:

• acknowledge refund requests within 24-48 business hours; and
• review eligible requests within a reasonable time based on the issue complexity.

If a refund is approved, processing usually occurs back to the original payment method and may take approximately 5-10 business days (or longer depending on Razorpay, your bank, card network, or payment provider).

Chargebacks and payment disputes

Before initiating a chargeback, please contact CrossClips first at hello@crossclips.app. CrossClips may request information to investigate and resolve the issue quickly.

Fraudulent or abusive chargebacks may result in suspension or termination of related accounts, subject to applicable law.

Changes to this policy

CrossClips may update this policy from time to time. Updates will be posted on this page with a revised date and will apply prospectively unless otherwise required by law.

Contact

• Email: hello@crossclips.app
• Contact page: Contact Us